Refund Policy
How billing, cancellation, notice periods and refund requests work for our recurring white-label marketing fulfillment services.
Last updated: [Effective Date — to be confirmed]
Draft for review. This policy is a working draft prepared for the AgencyFulfill website. The final wording, timeframes and jurisdiction references should be reviewed and confirmed by the business owner or legal counsel before publication.
01Nature of recurring marketing fulfillment services
AgencyFulfill provides recurring white-label marketing fulfillment — ongoing campaign management, optimization, creative production and reporting — billed as a subscription service per active end-client account. Because the service is delivered continuously by a dedicated team, it works differently from a one-off product purchase, and this policy explains how billing, cancellation and refunds apply.
02Billing frequency
The standard fulfillment fee is $750 per active end-client account per month. Fees are invoiced on the billing cycle agreed in the signed partnership agreement — typically monthly in advance [billing cycle — to be confirmed]. Advertising budgets are paid directly to the advertising platforms by the partner or end client and never pass through AgencyFulfill.
03Advance payment arrangements
Where the signed partnership agreement requires payment in advance, the advance covers the upcoming service period. Work begins once the agreed payment terms are met. If a partnership begins partway through a billing cycle, the first invoice may be prorated as described in the agreement [proration rule — to be confirmed].
04Cancellation procedure
To cancel the service, a partner should:
- Notify us in writing at hello@agencyfulfill.com from an authorised contact.
- Include the partner name and the affected end-client accounts.
- Confirm any end-client communication the partner wants us to respect during handover.
We will confirm receipt, apply the agreed notice period, and coordinate the handover of campaigns, creatives and documentation.
05Notice requirements
Cancellations are subject to the notice period defined in the signed partnership agreement [notice period — to be confirmed]. The notice period exists so that campaigns can be handed over in an orderly way and active work can be concluded properly. Billing continues through the notice period.
06Work already delivered
Fees for service periods in which fulfillment work has already been delivered — campaign management, optimization, creative production, reporting and communication — are not refundable, because the team's time and deliverables for that period have been provided in full.
07Unused service periods
If a partner has paid in advance for a service period that will not be delivered because of a agreed cancellation or our inability to continue, the unused portion of that period is handled as described in the signed partnership agreement [unused period treatment — to be confirmed]. Any refund that may be due is calculated from the date the service actually stops.
08Billing errors
If you are billed incorrectly — the wrong amount, a duplicate invoice, or a charge for a cancelled account — contact us at hello@agencyfulfill.com with the invoice details. Verified billing errors are corrected promptly, and any overpayment is refunded using the original payment method.
09Refund request process
To request a refund review:
- Email hello@agencyfulfill.com with the subject "Refund Request".
- Include the invoice reference, partner name and the reason for the request.
- Where relevant, note the affected end-client account and service period.
We review each request in good faith and respond with a decision within [review timeframe — to be confirmed]. Approved refunds are processed using the original payment method. This policy does not limit any statutory rights that may apply to you.
10Contact information
For any billing or refund question, contact hello@agencyfulfill.com. Full business contact details will be published once confirmed.